How can we help?

Getting started

When you book the service, an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Our business address is Chicago. If we can reach you within one hour, you’re in!

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

We price based on the number of bedrooms/bathrooms and square footage in the home. Select the number for each and you will be priced accordingly.

We bring our cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.

Please fill out the cleaning form where you can pay for extras.

Pricing & policies

Absolutely. Simply enter your coupon (gift card) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time, you can log into your account and see the balance on any gift cards you have.

We offer tons of incentives for our clients such as discounts on reoccurring services, holidays, birthdays etc.

In most cases, you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

We are a service-based company and we do take our performance in your home very seriously and clean as if it were our home. That being said, we do not do full refunds because a service was already performed and the Cleaning Pro does have to get paid for their time. We can work something out with you OR offer a second cleaning.

Manage your account

Visit our customer page at https://chicleaningpros.launch27.com/login

Log into your account at https://chicleaningpros.launch27.com/login and select “Forgot Password” and enter your email address, from there you will be prompted to complete a password reset.
Log into your account at https://chicleaningpros.launch27.com/login and update your address on file.
Log into your account at https://chicleaningpros.launch27.com/login and update your card on file. Your new card will automatically be noted as your default card.

Click on our home page, fill out the booking form, and schedule your appointment online. Alternatively, if you have questions you can use the “Contact Us” page and write to us and you can expect a response in less than 24 hours.

Trust & safety

All of our Cleaning Pros are interviewed and pass a nationwide detailed background check. Only about 10% of the people who apply end up working as our certified cleaners.

If something goes wrong please let us know right away and we will work closely with our cleaner and you to investigate and make the best decision for everyone. That’s our promise to you!

We have three levels of security in place. First off, our booking page is protected by extended validation SSL. Secondly, our booking form has its own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured, we take security very seriously.
Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

You’re only clicks away from a clean home